Last updated: March 19, 2026 · Effective date: March 19, 2026
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Hopson & Cie SRL ("Company," "we," "us," or "our"), the operator of Flowo (the "Service"), accessible at getflowo.com.
By accessing or using Flowo in any way — including registering an account, starting a free trial, or purchasing a subscription — you confirm that you:
If you use Flowo on behalf of a company or legal entity, you represent that you have the authority to bind that entity to these Terms.
| Term | Meaning |
|---|---|
| "Service" | The Flowo web application, APIs, and all related features accessible at getflowo.com/app. |
| "Account" | The user account created to access the Service. |
| "Subscription" | A paid recurring plan (Monthly or Annual) granting full access to the Service. |
| "AI Credits" | The digital units consumed when using AI-powered features within the Service. |
| "Content" | Any data, text, tasks, projects, calendar events, or other information you input into the Service. |
| "Trial" | A 7-day free period with full access to the Service, no credit card required. |
Flowo is an AI-powered productivity and scheduling application that helps users:
We reserve the right to modify, expand, or discontinue features of the Service at any time, with or without notice, as further described in Section 14.
To use Flowo beyond the public landing pages, you must register an account with a valid email address and a password. You agree to provide accurate, current, and complete information and to keep your account information up to date.
You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately at support@getflowo.com upon any unauthorized use of your account or any other breach of security.
Each person may register only one account. Accounts are non-transferable. Creating multiple accounts to circumvent restrictions or to abuse free trials is prohibited.
We reserve the right to suspend or permanently delete any account that violates these Terms, without prior notice, and without liability to you.
| Plan | Price | Billing | AI Credits Included |
|---|---|---|---|
| Monthly | €14.99/month (VAT incl.) | Every 30 days | 10,000 credits/month |
| Annual | €119.88/year (VAT incl.) ≈ €9.99/mo | Once per year | 10,000 credits/month |
All prices are inclusive of applicable VAT. Billing is processed securely through Polar, our payment processor. By subscribing, you authorize recurring charges to your payment method on the stated billing cycle.
Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You will receive an email reminder before any renewal charge. It is your responsibility to cancel in time if you do not wish to renew.
We reserve the right to change subscription prices at any time. We will provide at least 30 days' written notice via email before any price change takes effect for existing subscribers. Your continued use of the Service after the price change constitutes your acceptance of the new pricing. If you disagree, you may cancel your subscription before the new price applies.
If a payment fails, we will retry the charge on subsequent days. If payment cannot be collected after reasonable attempts, your account may be downgraded or suspended until the outstanding balance is settled.
You may cancel your subscription at any time from the Account Settings page in the app, or by contacting us at support@getflowo.com. Upon cancellation:
Every active subscription includes 10,000 AI credits per month. These credits reset on the same day each month corresponding to your billing cycle start date (or the 1st of the month for free-trial users). Unused monthly credits do not roll over to the next month.
| Feature | Credit Cost |
|---|---|
| AI Chat message (Flowo Assistant) | 100 credits |
| AI Task suggestion (smart scheduling) | 250 credits |
| AI Subtask generation | 250 credits |
| Automated email drafting | 300 credits |
Users may purchase additional AI credits at any time. These extra credits are valid for 3 months from the date of purchase and are consumed only after the monthly allocation is exhausted. Extra credits are non-refundable except where required by applicable law.
| Pack | Credits | Price (VAT incl.) |
|---|---|---|
| Starter | 10,000 credits | €4.99 |
| Pro (Best Value) | 20,000 credits | €8.99 |
| Power | 50,000 credits | €19.99 |
Monthly included credits expire at the end of each monthly cycle and are not transferred to subsequent months. Extra credits purchased separately follow their own 3-month expiry.
All purchases — subscriptions and credit packs — are non-refundable once access or credits have been granted, except as required by applicable consumer protection law.
As a consumer in the European Union or Belgium, you may have a statutory right to withdraw from a purchase within 14 days of the transaction, without giving any reason. However, by explicitly requesting that the Service begins immediately upon purchase (as indicated during checkout), you acknowledge that the right of withdrawal is waived once the Service has been provided or credits have been consumed.
We may, at our sole discretion, issue refunds or credits in exceptional circumstances, such as:
To request a refund review, contact support@getflowo.com within 7 days of the charge, with your transaction details.
AI credit pack purchases are strictly non-refundable once the credits have been added to your account.
New users receive a 7-day free trial with full access to the Service. No credit card is required to start a trial. At the end of the trial period:
Flowo is provided for lawful, personal or professional productivity purposes only. You agree to use the Service in accordance with all applicable local, national, and international laws and regulations.
You must not:
AI features are intended for individual, good-faith use. Mass generation of AI content for spam, disinformation, or automated bulk operations is strictly prohibited and may result in immediate account termination.
The Service, including all software, algorithms, design, text, graphics, logos, trademarks, and AI models, is the exclusive property of Hopson & Cie SRL or its licensors, and is protected by applicable intellectual property laws. You receive a limited, non-exclusive, non-transferable, revocable license to use the Service solely as permitted by these Terms.
You may not copy, modify, distribute, sell, sublicense, or create derivative works of any part of the Service without our express written consent.
If you provide us with feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant us a perpetual, worldwide, royalty-free, irrevocable license to use such Feedback without restriction or compensation to you.
You retain full ownership of all Content you submit to the Service (tasks, notes, projects, calendar data, etc.). We claim no intellectual property rights over your Content.
By submitting Content to the Service, you grant Hopson & Cie SRL a limited, non-exclusive, worldwide license to store, process, and display your Content solely for the purpose of providing the Service to you. This license ends when you delete the Content or close your account.
You are solely responsible for the Content you submit. You warrant that you have all necessary rights to submit such Content and that it does not infringe any third-party rights or applicable law.
To provide AI features, your Content (tasks, messages, schedule data) may be processed by our AI infrastructure. We do not use your personal Content to train AI models without your explicit consent. See our Privacy Policy for details.
Your privacy is important to us. Our Privacy Policy, incorporated herein by reference, describes how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable Belgian law.
Key points:
For any data protection requests, contact privacy@getflowo.com or our legal address above.
Flowo integrates with third-party services to deliver its functionality, including but not limited to:
We are not responsible for the practices, availability, or content of third-party services. Your use of these integrations is subject to their respective terms and policies. We encourage you to review them.
We strive for high availability but do not guarantee uninterrupted access to the Service. The Service may be temporarily unavailable due to scheduled maintenance, unplanned outages, third-party failures, or factors beyond our reasonable control.
We reserve the right to modify, update, suspend, or discontinue any feature of the Service at any time, with or without notice. Material changes that negatively impact the core functionality of a paid plan will be communicated with reasonable advance notice.
In the event that the Service is permanently discontinued, we will provide at least 30 days' notice and offer a pro-rata refund for any prepaid subscription period.
The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement, or uninterrupted operation.
We do not warrant that:
To the maximum extent permitted by applicable law, Hopson & Cie SRL, its directors, employees, agents, and licensors shall not be liable for:
Our total aggregate liability to you for all claims arising out of or relating to these Terms or the Service shall not exceed the total amount paid by you to us in the 12 months preceding the claim, or €100, whichever is greater.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under Belgian or EU law.
You agree to indemnify, defend, and hold harmless Hopson & Cie SRL and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with:
You may close your account at any time from the Account Settings page. Upon closure, your data will be retained for 30 days before permanent deletion.
We may suspend or terminate your account immediately, without prior notice or liability, if you:
Upon termination, your right to access the Service ceases immediately. All provisions of these Terms that by their nature should survive (including intellectual property, limitation of liability, and indemnification) shall remain in effect.
These Terms are governed by and construed in accordance with the laws of Belgium, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before initiating any formal legal proceedings, you agree to first attempt to resolve the dispute informally by contacting us at legal@getflowo.com. We will make good-faith efforts to resolve the matter within 30 days.
If informal resolution fails, you agree to submit to the exclusive jurisdiction of the courts of Brussels, Belgium for any dispute arising out of or relating to these Terms or the Service. If you are a consumer in the EU, you may also have the right to bring a claim before the courts of your country of residence.
As required by EU law, we are obliged to inform you that the European Commission provides an Online Dispute Resolution (ODR) platform available at ec.europa.eu/consumers/odr. We do not, however, currently participate in any ADR (Alternative Dispute Resolution) procedure. Our preferred contact for disputes remains legal@getflowo.com.
We reserve the right to update these Terms at any time. When we make material changes, we will:
Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you disagree with the new Terms, you must stop using the Service and cancel any active subscription.
For any questions, concerns, or requests related to these Terms, please contact us:
These Terms and Conditions were last reviewed by our legal team on March 19, 2026. For archived versions of previous Terms, contact legal@getflowo.com.